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Frequently Asked Questions

Some of the questions/answers presented here are already included in your program Help files and contain references to the applicable Help topic for your convenience.  (Note: Individual 'bug fixes' for the CURRENT major versions are listed on the respective program's web page ... see the What's New section on the right side of those pages to find out if a reported problem has already been corrected.)   Any questions still unanswered on these pages can be addressed directly to the author at the 'Miscellaneous > Contact the Author' menu link above.

 Table of Contents 

Windows Vista / Windows 7 / Windows 8 Problems...
·   All versions of our programs that run okay under Windows 7 will operate properly under Windows 8 / Windows 8 Pro systems. They will be considered 'desktop' applications by Windows 8.  Note: None of our programs will run under the Windows RT system, which is designed for ARM processors and used by mobile phones and some tablets.
·  If you're experiencing problems and/or Windows Vista / 7 / 8 file access errors (or 'elevated rights' messages) with older (pre-Vista) program versions please download the latest version for the applicable program to assure "WinVista/Win7/Win8 compatibility" -OR- continue running your existing version on a pre-Vista system.
·  In a pre-Vista program version the License registration will NOT function properly under Windows Vista / 7 / 8 ... download & register the latest version for the applicable program.
·  Beginning with Windows 7 Microsoft has abandoned (or 'disabled' by default) the old 'Quick Launch' area on the TaskBar, and because of this NEW Setup programs will no longer offer the option to install that icon when running on the Win7 platform.  (As an alternative you can now manually "pin" programs to the new taskbar.)  IF you REALLY want to re-activate (enable) the old Quick Launch function under Win7 please see the instructions shown on this web page: http://www.sevenforums.com/tutorials/888-quick-launch-enable-disable.html
 

 
Car Trak
Program 'crashes' while adding a new Vehicle
Distinguishing between vehicles of the same Year/Make/Model
Deleting a Vehicle from the program
Total Expense Report's 'Summary' calculations appear to be wrong
Program crashes at startup or when adding new expense entry
Some of the text is hard to read on my monitor
Change gallons/miles to read liters/kilometers
Program crashes when the drop-down calendar is activated
"Last Odometer entry" fields reflect wrong mileage or date
 
Lender's ToolBox
Where can I obtain pre-perforated paper for printing the Payment Coupons?
Can I modify the values for Interest Only payments?
Some of the text is hard to read on my monitor
Program stops loading & 'beeps' at the splash screen
'Apply to all subsequent payments' checkbox not shown
Balloon (or lump sum) payment Amortization schedules
Backing up your files
 
Loan Trak Pro
Program crashes when updating Floating Rate loans
Where can I obtain pre-perforated paper for printing Bills?
Zero interest rate loans bill 'interest due'
Initial Customer setup
Interest rate change
Payment received after early "close out"
Backing up your files
Producing records of a Customer's account
Producing custom reports
Data files from older versions
Setup and maintenance of "balloon" notes
Using payment "coupon books" rather than printed bills
 
VideoTrak
Unable to 'turn off' the Tip of the Day
Some of the text is hard to read on my monitor
 
Installation / Printer / Non-Application-Specific Problems
Required system files
Printer or printing errors
My 'license' disappeared and program reverted to 'evaluation' mode
Screen colors don't look right
"Type Mismatch" errors
Copied files to new computer and now the program won't run

 Car Trak 


Program 'crashes' while adding a new Vehicle
While adding a new Vehicle the program keeps crashing when I leave the 'Odometer @ purchase' field... what am I doing wrong?

Nothing! When this problem was first reported it was discovered that a 'type mismatch' error was being generated in SOME European locales because of the number formatting used in their Regional Settings. This has been corrected in version 3.4 of the program.


Table of Contents

 
Distinguishing between vehicles of the same Year/Make/Model
How can I uniquely identify different vehicles of the same Year, Make, & Model in the drop-down listing?

The program doesn't care what you enter in the Make and Model fields on the Vehicle Info tab, as long as you enter something. Use those fields to enter 'distinguishing' info for each vehicle...
For example: If you have a fleet of vehicles where many are the same Year/Make/Model and you use an internal 'numbering' system for record keeping you could enter an abbreviated (or combined) vehicle make and model in the Make field (such as Ford F150) and then enter the vehicle's identification number in the Model field (such as BH1498N). The resultant description in the program's drop-down listing would look something like '2005 Ford F150 BH1498N.'


Table of Contents

 
Deleting a Vehicle from the program
How do I DELETE an existing vehicle (and its data) from the program?

First - LOAD (display) the vehicle you want to delete. Then you can use one of two methods to remove it from the application...
(1) Select Edit > Vehicle Info > Delete current vehicle from the main menu
- - OR - -
(2) Select the Vehicle Info tab and click the Edit Entry button (on the left in the 'Command Center'). Then click the Delete button that will appear while you're in edit mode.

NOTE: Either of the above methods will ask you to confirm the deletion before proceeding further.


Table of Contents

 
Total Expense Report's 'Summary' calculations appear to be wrong
I don't understand how the Total Expense Report's 'Summary' section's Total Costs & Cost per Mile numbers are arrived at. ???

Depending on your vehicle's data there was a possibility that the Fuel 'Cost per Mile' could be slightly 'off' in versions 3.0 and 3.1. This has been corrected in v3.2, and a footnote has been added to the report (when necessary) to explain the Fuel miles & cost calculation.


Table of Contents

 
Program crashes at startup or when adding new expense entry
Sometimes the program crashes at startup or when adding a new expense entry, displaying a 'Type Mismatch' error message. Any suggestions?

In version 3 this problem appears to surface on systems whose 'locale' (Regional) settings have a number/currency format that includes a COMMA (,) as the DECIMAL SEPARATOR. This was corrected with the v3.1 release.
In version 4 a startup error was displayed after Norton Internet Security 2010 was installed on a system ... please see the 'Important Notice' near the top of this page.


Table of Contents

 
Some of the text is hard to read on my monitor
I'm having trouble reading some of the program's text on my screen and the colors look funny, sometimes with a 'flicker.' Can I fix this problem?

This problem is specific to older monitors/video cards or systems set to display only 256 colors. For best results the pre-WindowsXP display settings should be set to 16-bit high color or better. (You'll find ALL of your applications look better with a higher color display setting!)


Table of Contents

 
Change gallons/miles to read liters/kilometers
Is there a way to have the program display 'liters and kilometers' rather than gallons and miles?

YES! Beginning with version 3.0 you can set the program 'Preferences' to use either U.S. (miles, gallons, MPG) -OR- Metric (kilometers, liters, L/100km) measurements.


Table of Contents

 
Program crashes when the drop-down calendar is activated
When I click the 'down-arrow' next to a date field to pick a date from the calendar the program crashes (with no error message). If I open Windows' Task Manager it reports that Car Trak is 'not responding.' What's the problem?

This problem seemed to be specific to a very few WinXP systems and the cause was tracked back to the drop-down calendar control itself (Mscal.ocx). This problem was corrected with the v2.3 release. (Note: the Mscal.ocx will no longer be used/needed by v2.3 and higher editions.)


Table of Contents

 
"Last Odometer entry" fields reflect wrong mileage or date
I erroneously used an incorrect mileage reading while adding a new data entry for my vehicle and, while I was able to correct the entry later, my 'Last Odometer entry' field still shows the wrong mileage.  Is there any way to correct this?

Version 2.0 (and higher) of the program includes a Correct Last Odometer/Hours entry... option on the Edit menu... use this to correct the erroneous data. Version 1 users will need to manually edit the respective vehicle's *.CFG file (located in your Car Trak Data folder) to correct the LAST odometer entry.   First, find the highest recorded odometer reading for this vehicle (the correct mileage that should appear at the top of the main Car Trak window) on the Summary tab and make a note of it, along with it's corresponding date.  Then, after closing Car Trak down:
(1) Using Windows' Notepad (or any other text editor application) OPEN the vehicle's .CFG file. (This would normally be located in your CarTrak\Data folder ... you may want to make a "safety" backup copy of this file before editing it. ???)
(2) Under the "[Data]" section, scroll down to the entry that starts with 13=
(3) Change the number FOLLOWING "13=" to the correct odometer reading that was the latest recorded odometer reading on the vehicle's Summary tab. *NOTE: There should be NO space between the equal sign and the number you enter! Do not use any commas within the number itself.*
(4) To correct the corresponding as of date to match the odometer reading in (3) above... in the "[Data]" section (right under the "13=" entry) change the date entry FOLLOWING 14= to the correct date that was shown for the latest recorded odometer reading on the vehicle's Summary tab. *NOTE: Enter this date using the format "mm/dd/yyyy" (such as 12/06/2002). There should be NO space between the equal sign and the date you enter!*
(5) Do NOT make any other changes to this .CFG file
(6) Save the corrected .CFG file back to the same location as a pure ASCII text file, overwriting the existing file.
(FYI: The next major version release of the program will include an option to correct this type of problem from within the program itself.)
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 Lender's ToolBox 


Where can I obtain pre-perforated paper for printing the Payment Coupons?
I want to use the 'Payment Coupon' function of the program but can't find paper that's pre-perfed for the 4 coupons to a page. Can you help?

The Payment Coupon 'layout' has been revised in v9 to accomodate stock pre-perforated paper (which should be available locally at either office supply stores or printing shops). For the payment coupons you need 1 col x 4 rows - 8.5" x 11" paper (sometimes called '4 up - 2.75", 5.5", & 8.25" Perforations'), with an optional 2.25 inch perfed 'stub.' You can obtain several 'varieties' of this paper at PerforatedPaper.com (http://www.perforatedpaper.com/ProductsListCommonLetter.aspx), or just perform a Web search for perforated paper to find other online sources.


Table of Contents

 
Can I modify the values for Interest Only payments?
I have several loans that contain Interest Only payments, but the program doesn't allow me to modify those values if a borrower sends in a payment that's different from that calculated in the original schedule. Is there a way around this?

Starting with version 9 you can modify those original values (with some restrictions). Please download the latest version and see if it meets your needs.


Table of Contents

 
Some of the text is hard to read on my monitor
I'm having trouble reading some of the program's text on my screen... especially text displayed on some of the command buttons. Can I fix this problem?

This problem is specific to older monitors/video cards or systems set to display only 256 colors. For best results the pre-WindowsXP display settings should be set to 16-bit high color or better.


Table of Contents

 
Program stops loading & 'beeps' at the splash screen
When I try to start v8.0 I see the 'splash' screen and then hear a beep ... the main screen never appears and when I open Windows' Task Manager it reports that Lender's ToolBox is 'not responding.' What do I do now?

This problem seemed to be specific to a very few WinXP systems and the cause was tracked back to the drop-down calendar control (Mscal.ocx). This problem was corrected with the v8.1 release. (Note: the Mscal.ocx will no longer be used/needed by v8.1 and higher editions.)


Table of Contents

 
'Apply to all subsequent payments' checkbox not shown
When editing a value in the Amortization grid the Apply to all subsequent payments checkbox option doesn't appear. Has this feature been removed from v8.0?

No... the checkbox is still there but it was being 'hidden' by the text field when the main window had been resized to a width larger than 800pixels. This has been corrected in v8.1.


Table of Contents

 
Balloon (or lump sum) payment Amortization schedules
How do I produce a Balloon (or Lump Sum) payment Amortization Schedule?

See the Reference | How to produce Balloon Payment schedules topic in the Help file for a detailed example of how to accomplish this.


Table of Contents

 
Backing up your files
I know I should back up my files on a "regular" basis, but what files do I need to back up to be sure I can restore my data completely?

Starting with version 8 a Backup/Restore Utility is included for quick and simple backups of your data files. Users of previous versions should use their favorite backup utility to back up all files with the following "extensions" : .LTB (these are your actual data files which should be in your 'default' Data folder) and .INI (your system & program "settings" - located in your program folder). Beginning with version 7 you should also backup the file named Hdrdefault.RTF if it is present in your program folder. You should back up your files at least once a month, but weekly would be much safer. You need to determine how much data you'd have to re-enter if you needed to restore your last backup.


Table of Contents

 


Loan Trak Pro


Program crashes when updating Floating Rate loans
The program ends with a 'Type mismatch' error while updating existing floating rate loans after I enter a new Base Rate Index. Is there a fix for this problem?

Yes.. after this problem was reported the code was revised to correct this subtle 'bug' in the program. This problem has been corrected in v5.4 and you can upgrade your existing v5 installation by downloading and installing the upgrade 'patch' available on both the Loan Trak Pro and Downloads pages. (All future releases will include this 'fix.')


Table of Contents

 
Where can I obtain pre-perforated paper for printing Bills?
I have the Standard Edition and want to use pre-perfed paper when I print the Bills on my ink-jet printer. Can you tell me where to find the correct paper to use for printing my Bills?

Stock pre-perfed bond paper should be available locally at either office supply stores or printing shops. For Loan Trak's Bills you need 1 col x 3 rows - 8.5" x 11" paper (sometimes called '3 up - 3-2/3" & 7-1/3" Perforations'). I know of three Web sites that sell the paper you need (or just perform a Web search for perforated paper to find other online sources):
· data-labels.com (http://store.yahoo.com/data-labels/dualperbuspa.html [20lb] -or-
          http://store.yahoo.com/data-labels/04122.html [24lb])
· Halco Business Products (http://www.halconet.com/store/default.php?cPath=22)
· PerforatedPaper.com (http://www.perforatedpaper.com/ProductsListCommonLetter.aspx)


Table of Contents

 
Zero interest rate loans bill 'interest due'
My portfolio contains some zero-interest-rate loans, but when generating new Bills those accounts reflect a 'Current Interest Due' amount that was obviously duplicated from the previously printed bill (rather than 0.00). Am I doing something wrong?

No... you've discovered a bug in the v5.0/5.1 Print New Bills routine. This problem has been corrected in v5.2 and you can upgrade your existing v5 installation by downloading and installing the upgrade 'patch' available on both the Loan Trak Pro and Downloads pages. (All future releases will include this 'fix.')


Table of Contents

 
Initial Customer setup
I'm trying to set up my accounts in Loan Trak for the first time and I don't understand what's different between a "new" loan and an "existing" loan setup. Are there any general guidelines I can use?

Yes. The initial Account setup is critical for Loan Trak Pro to produce accurate calculations and automatic updates from this point forward... Loan Trak Pro offers "Wizards" to ease the process of setting up both master Account and Billing Info/Bills Outstanding records. The following is a guide to help you manually set up your records:

For a NEW loan (just funded, no payments made yet), on the Account Info and Account Status tabs:
1. The Original Amount & Current Balance should be the same.
2. The Original Rate & Current Rate should be the same.
3. The Date of Note & Last Interest Update should be the same (both MUST be filled in).
4. The Last Payment Date & Last Transaction Date should be blank.
5. All "Interest..," "Late Fees...", "Escrow...", & "Other Amounts.." fields should be 0 (zero).

For an EXISTING loan (payments have been made or other "transaction" activity has taken place), on the Account Info and Account Status tabs:
1. The Original Amount & Current Balance should be the same... the actual principal amount owed as of the date you are entering the loan into the Loan Trak system. (If you will be "reconstructing" a loan from it's inception you should set it up as if it were a new loan.)
2. The Original Rate is the interest rate as of the FUNDING date (for historical info only).
3. The Current Rate is the interest rate as of the date you are entering the loan into the Loan Trak system.
4. The Last Payment Date & Last Transaction Date are usually the same ... the date YOU RECEIVED the last payment from the customer.
5. The Interest Accrued - Unpaid field would normally be 0 (zero) when the Last Payment Date reflects a full payment (P&I) from your customer. IF the Last Payment received DID NOT pay all accrued interest due as of THAT date the remaining interest due would be entered here. (e.g.: Using the example in #6 below, if the customer only sent an interest payment for $75 the remaining UNPAID $25 would be entered here.)
6. The Last Interest Update is the date THRU WHICH interest was paid with the customer's last payment. (e.g.: If you received a payment on 1/25/04 for a payment DUE 1/20/04 consisting of $100 interest accrued thru 1/20/04 and $200 principal, and you "post" that payment as it was "billed" then you would enter 1/20/04 here. IF you "post" the payment as of the date it was received, taking additional accrued interest thru 1/25 and decreasing the principal payment amount, then you would enter 1/25/04 here.)
7. The Late Fees Due field should contain any "contractual" late fees that are due from the borrower but still unpaid as of the Last Payment Date entered above.
8. The Other Amounts Due field should contain any fees, costs, or other charges against the borrower's account (not charged against the principal balance) and not yet reimbursed by the customer.
9. The Interest Paid - YTD field should contain ALL interest PAID by this customer in the CURRENT YEAR. (e.g.: Using the example in #6 you would enter 100.00 here.) This is the field that produces your Interest Paid Year-to-Date report at year end (which you would use to prepare your 1098's).
10. The Interest Paid - Life field should be ALL interest PAID by this customer since the note was funded. (This field is for your information, so you can skip it if it's not important to you.)
11. The Late Fees Pd. - YTD and Late Fees Pd. - Life fields are similar the Interest Paid - YTD & Life fields above. (If Late Fees are considered "additional interest" by your organization you should set that option in the Program Preferences.)
12. The Other Amt. Pd - Life field should contain the fees/costs REIMBURSED by the CUSTOMER during the life of this loan ... for your information and may be skipped.
Table of Contents

 
Interest rate change
What's the best way to "post" an interest rate change on an existing 'fixed rate' Loan Trak customer?

Add a new Transaction: Use the effective date of the rate change as your Transaction's Effective Date, leave all "payment" fields at 0.00, enter the new rate in the Transaction Rate field, and enter something like "Rate change this date" in the Transaction Description field. This method will accrue interest up-to-date at the old rate and automatically enter the new interest rate in the related Customer record's Current Rate field. (* If the account is tied to a Floating Rate you will not have access to the Transaction Rate field - which will be "captioned" Floating Rate. You need to enter the account's new Floating Rate modifier in the field provided near the bottom of the Transaction Detail form.)


Table of Contents

 
Payment received after early "close out"
I "closed out" the month early and two days later received a payment from a Customer. How do I post this since the interest was already accrued through the end of the month?

Just post the payment as a "normal" Transaction using the correct Effective Date. Loan Trak Pro will produce a negative accrual (since the Effective Date is earlier than the end of the month), including the "adjustment" for any Principal Payment received. The next Transaction you post for this loan will accrue "forward" again. (In fact, if you want to keep the Customer's interest accrual "up-to-date" through month-end just add a second "blank" Transaction immediately after posting the payment using the month-end date as your Effective Date.)


Table of Contents

 
Backing up your files
I know I should back up my files on a "regular" basis, but what files do I need to back up to be sure I can restore my data completely?>

Starting with version 5 a Backup/Restore Utility is included for quick and simple backups of your data files. Users of previous versions should use their favorite backup (or Zip) utility to back up all files with the following "extensions," along with your LnTrkPro.Ini file:

Every time you use the End of Period option on the menu bar (except for End of Day) you will receive a "reminder" to back up your files at the end of the procedure. You should back up your files at least once a month, but weekly would be much safer. You need to determine how much data you'd have to re-post if you needed to restore your last backup. (Files with "heavy" activity could justify daily backups!)
*** Backup "sets" are highly recommended! I've had calls from users who overwrote a "good" backup with a backup of a corrupted file. I suggest that you keep at least two backup sets, "rotating" them at each new backup.


Table of Contents

 
Producing records of a Customer's account
I am in litigation with a problem loan and the court has subpoenaed all records showing interest accrued, payments received, and amounts billed. How can I supply this information?>

Easily! Using Loan Trak Pro print a Transaction Report for the account in question ... this will show all interest accruals, payments received, and dates of any bills were generated by the program. (You could also use a Statement of Account report to produce the transactions for a specific period in time.)

Table of Contents

 
Producing custom reports
I want to produce some custom reports from Loan Trak Pro ... how do I do this?

Starting with version 5 several of the built-in reports also offer a Customize this report... option. But if you would like to design your own custom reports just use any database management program that can read or import MS Access (*.MDB) files ... Microsoft Access '97 and higher will read your files directly. But many other commercial database management system (DBMS) applications will either read or import them also. I suggest that you use COPIES of your data files, just in case something goes wrong. (See your Loan Trak Pro Help file Reports and Printing | Reports topic for more details.)


Table of Contents

 
Data files from older versions

Data files built with Loan Trak Pro version 4.x only can be updated to version 5 compatibilty using the File Conversion Utility (Convert.EXE) provided with Loan Trak Pro. ALWAYS make a backup of your data files before using the conversion utility! If something should go wrong before the conversion process is completed (such as a system crash, power outage, etc.) you can just start the conversion utility again. (Your old files will still be intact after the conversion process.)


Table of Contents

 
Setup and maintenance of "balloon" notes
Several of my loans are "balloon notes," with payments based on a 10 year amortization schedule and a "balloon" payment due in 3 years. How do I set up the "billing" instructions for this?

Let's use the included "sample file" loan to Dan & Sally Homemaker (#7654321) as an example: This is a $19,500 2nd mortgage home improvement loan @ 11.25% funded 5/6/95 with a 10 year payback (payments due the 15th of each month). To convert this to a balloon note the master Account record would be set up exactly the same as it is for a "conventional" loan. But on the Billing Info tab we would enter the monthly 'periodic payment' of $271.38 (based on the 10 yr. amortization), "check" the "Billed Amt includes interest" option, AND enter a Maturity Date of "5/6/98." When the customer's May 1998 bill is printed the "Current Principal Due" will be the entire principal balance remaining ... this is the "balloon" payment. [Applicable to the Standard Edition only]


Table of Contents

 
Using payment "coupon books" rather than printed bills
I furnish payment "coupon" books to all of my customers ... do I really need the Standard Edition since I don't mail out "bills?"

If you want to have the availability of the program's other features (fast lookup of a customer's account/billing status, Past Due reports, Outstanding Bills reports, and the "ease" of posting payments received) you should still use the Standard Edition. The only difference would be that when you "print" bills you just wouldn't output them to your printer! All other record "updates" are completed by the time you see the bills on your screen.


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VideoTrak


Unable to 'turn off' the Tip of the Day
I can't seem to stop the Tip of the Day from appearing everytime I start the program. Is there a fix for this?

This problem was recently reported and HAS BEEN fixed in the v1.6 release. Or you can 'manually' correct it in v1.5 or earlier by doing the following:
1. Open the VideoTrk.ini file (located in your VideoTrak program folder) with Windows NotePad (it's a plain text-only file)
2. Scroll down until you find the 'section' titled [Prefs]
3. Under the [Prefs] section you'll find an entry that reads dstod=1 ... CHANGE the 1 to read 0 (ZERO) - do not insert any spaces; the zero must immediatey follow the equals sign.
4. Do not make any other modifications to this file
5. Save the modified VideoTrk.ini file (overwriting the original file)
The next time you launch VideoTrak you should NOT see the Tip of the Day window.


Table of Contents

 
Some of the text is hard to read on my monitor
I'm having trouble reading some of the program's text on my screen... especially text displayed on some of the command buttons. Can I fix this problem?

This problem is specific to the v1 edition and to older monitors/video cards or systems set to display only 256 colors. For best results the pre-WindowsXP display settings should be set to 16-bit high color or better, but VideoTrak includes a 'Use high-color display settings' option on the File menu... turn this option OFF if you're using a 256 color display.


Table of Contents

 


Installation / Program / Printer Problems


Required system files

Most installation (and program startup) problems can be traced back to the inability of the Setup program to copy one or more required "system" files to your computer. Sometimes this happens because you (or your 'system') have set the "read only" attribute on these files, but more often it is because an earlier version DLL or OCX file was in use by Windows at the time of the installation (preventing the "update" procedure). The easiest thing to do is exit all running applications, shut Windows down, reboot your system (freeing all used memory), and reinstall the program. If this doesn't cure the problem please consult the Reference | Frequently Asked Questions topic in your program's Help file for a full listing of the required system files AND their locations.
 
Verifying the system files...
Make sure that ALL system files needed by the respective program(s) are present and are the right size, date, and version (highlight the file name in Windows' Explorer, right-click on the file name and select Properties to get the version info).   If the date and version match, but the size is different, then the file is corrupted and it should be deleted or moved to another subdirectory before trying a reinstall. Later date/version files are okay, but earlier date/version files could cause problems (and means that they either couldn't be overwritten by my setup program or another program's installation overwrote my files).


Table of Contents

 
Printer or printing errors

Some of the very latest models of ink jet and laser printers are causing errors when the programs output reports to the printer. This usually occurs right after you select the "Print" button on the Print Preview window. If you experience this type of problem try the following corrective steps:

1. Verify that a valid printer connected to a valid output port has been selected for the print job.
2. Verify that your printer is powered on and "online."
3. If steps 1 & 2 above are okay, then the new printer driver is causing problems for the program and/or Windows. To correct this you can simply add a new printer to your system ... select a "comparable" printer (same brand or an "emulated" brand) from the built-in Windows printer list but an earlier model. For example, if you are experiencing problems with an HP 692C Ink Jet select an HP 500-600 series ink jet and add that printer; if you are experiencing problems with a Brother Laser printer select the HP 4 laser printer (Brother emulates the HP laser printers) and add that printer. [Note: most laser printers will emulate or have an emulation mode for HP printers ... see your printer documentation for specifics.] Once the new printer (and it's driver) is added to your Windows system you can use it for printing your reports.

Check your Help file for more printer tips and troubleshooting


Table of Contents

 
My 'license' disappeared and program reverted to 'evaluation' mode
I entered my registration code and suddenly, after a period of months, the program started up in "Unregistered Evaluation Copy" mode. What happened to my license?

When this happens it usually means that some type of "corruption" has occurred in your Lender.INI file. (Did you attempt to manually edit this file?) Don't panic! This can be easily corrected by re-entering your Registration Name and Registration Code ... select File | Register | Enter Registration code and complete the entries just as you did the first time.


Table of Contents

 
Screen colors don't look right
I sometimes find sections of the program 'look funny' and are difficult to read. Is there a way to correct this?

The programs require a minimum color setting of 256 colors (Car Trak v3+ & Lender's ToolBox v9+ require 16-bit color), but some colors used may be "dithered" at that setting making the displayed text hard to read. If your video card and video memory permit it, change your Windows settings to display 16-bit to 32-bit colors (the higher the better)... you'll find ALL of your current-day programs look much better on your monitor. Note: VideoTrak includes an option to 'Use high-color display settings' on the File menu ... turn this off if you're having display problems)


Table of Contents

 
"Type Mismatch" errors
I sometimes get a "Type Mismatch" error at a certain point in the program and it terminates. What's wrong?

Check your Windows Regional Settings ... for all programs EXCEPT Car Trak (v3+) and Lender's ToolBox (v9+) they must be set for "English (United States)" or the program will return this error when it trys to format numbers for a report. (Foreign users should note that US currency numbers are formatted as "$999,999.99")


Table of Contents

 
Copied files to new computer and now the program won't run
I purchased a new computer and copied all my files over from the old system. Now my program won't run! What did I do wrong?

The problem occurred because you just "copied" the files from your old system... the copying process doesn't "register" the necessary DLL and OCX system files with the Windows Registry. You need to UN-install (or manually delete) all of the program (and system) files you "copied" from the old system and perform a FULL installation on your new computer using your original Setup program. After installation you will have to re-enter your Registration Name & Code to activate your license on the new computer. (You can also copy/transfer your saved data files over to the new system at this time.)
This same problem will occur if you "partition" your existing hard drive (or remove existing partitions) ... that action affects or changes the "installed" locations of your program and system files!


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